Refund policy
If your order arrives faulty or damaged in any way, please contact me directly at hello@tillierosestudio when you receive your order. Please also attach photos with the issue so it can be resolved as quickly as possible.
If I am not contacted within 14 days of the delivery date, unfortunately I am unable to take responsibility for the damage, unless the damage was clearly a print or production fault and not damage caused in transit.
I package everything with care to help ensure it arrives in the best condition possible, however accidents can happen during shipment and if this is the case, I will do what I can to resolve it.